Shipping Policy
Last updated: July 31, 2026
Everything ships from our own facility in Carlsbad, California. No drop-shipping, no third-party warehouse, no overseas transit.
Rates
- Flat $14.99 per order, anywhere in the United States.
- Free shipping on orders of $250 or more, calculated on the order subtotal after any discount and before tax.
- Temperature-controlled packaging is included at no extra cost on every order that needs it. There is no handling fee, no fuel surcharge and no packaging surcharge.
Where we ship
We ship within the United States only, including Alaska and Hawaii. We do not ship internationally, and we cannot deliver to freight forwarders, parcel-forwarding addresses or non-U.S. destinations. We ship to street addresses and, where the carrier allows it, to PO boxes; a street address is strongly preferred for cold-chain parcels.
Processing and dispatch
Orders are packed and dispatched Monday through Friday, excluding U.S. federal holidays. Orders placed before 1 pm Pacific on a business day normally leave the same day; anything later ships the next business day. An order placed on Friday afternoon or over the weekend goes out on the next business day — this is deliberate: we do not hand temperature-sensitive parcels to a carrier that will park them in a depot over a weekend.
You receive a dispatch email with a tracking number as soon as the label is scanned.
Delivery times
Most U.S. deliveries arrive within 2–5 business days of dispatch. Remote ZIP codes, Alaska and Hawaii can take longer. Transit estimates are the carrier’s and are not guaranteed; weather, carrier backlogs and holidays can add days. Every shipment is tracked end to end.
Cold chain and packaging
Lyophilized peptides are shipped in insulated mailers with thermal mass sized to the destination ZIP and the season — longer transit zones get more of it. Products are stable in transit at ambient temperature for the duration of a normal delivery window; the cold chain is there to protect the margin, not to rescue a parcel that sat for a week.
On arrival, refrigerate or freeze per the storage instructions on the vial label as soon as practical. A cold pack that arrives soft is expected and is not a sign of a compromised product.
Discreet packaging
Parcels ship in plain, unbranded outer packaging with no indication of contents. The return address reads as a generic shipping handler.
Addresses, delays and lost parcels
- Wrong address. Email hello@puripep.com immediately. We can correct an address before the parcel leaves our facility; once it is with the carrier you will need to redirect it with them directly. Re-shipping a parcel returned as undeliverable is charged at the flat shipping rate.
- Marked delivered but missing. Most turn up within 24 hours. Check with the household and the immediate delivery area, then contact the local carrier facility and open a missing-package claim. Forward the claim reference to us and we will coordinate a replacement.
- Damaged in transit. Photograph the outer box and the vials before discarding anything and email us within 30 days of delivery — see the Returns & Refund Policy.
Title and risk
Title and risk of loss pass to you on delivery to the address you supplied. Deliveries that a carrier records as completed to that address are treated as delivered.
Questions
hello@puripep.com — we reply within 24 hours, Monday to Friday, U.S. business hours.